Service

Rental Information

Important documents

You and all approved drivers must be in possession of a full, valid driving licence for at least one year. Furthermore, the following conditions apply depending on the issuing country of the driving licence.

Drivers also need an international driver’s license.

Driving license printed with non Roman Alphabet (Arabic, Japanese, Cyrillic etc) must be complemented by an International driving license.

Please show a valid driver’s license and ID card/ passport at time of pick up.

Tariff information

General

The following credit cards are accepted: all credit cards from internationally recognised credit card companies – such as American Express, Diners Card, Eurocard/Mastercard, Visa. We do not accept any prepaid cards or debit cards (Visa Electron, Maestro). The renter must be the owner of the indicated credit card.

Ajar ren t a car CarExpress Servicecard (Advantage Circle) is only accepted in combination with a valid Credit Card.

Cash Payment is not accepted.

Please note, that payments with credit card may require the PIN of the credit card

An advance charge approval is obtained for the chosen means of payment as a security. The exact deposit is determined on collection since the amount is dependent on the vehicle.

Age Restrictions

In Lebanon, the following rules apply for the minimum age and possession of a driver’s license:
Minimum age is 23 years old License held for 1 year

Special rental information when booking Prepaid rates

Prepaid tariff - Pay now

When booking at a prepaid rate, the payment will be charged along with the total rental price (incl. booked extras and charges) prior to the rental. The driver and mode of payment shall be finalised at the time of reservation and cannot be changed. The confirmed credit card should be valid and available for presentation on collection of the vehicle. All extra costs that occur during the car rental will be charged to this credit card.
A refund shall not be issued for non-collection, vehicle being collected late or returned early.

Changing booking
A booking can be changed up to 48 hours before the start of the rental (on availability) in return for an alteration charge of 25.00 USD. Any payment already made towards the rental will not be refunded; nor shall any differential amount be refunded if this alteration leads to a lesser rental cost.

Cancellation

A booking can be cancelled before the rental begins. In the event of cancellation, the payment in advance already made towards the rental shall be paid back subject to a cancellation charge, which will be withheld and shall be in the amount of the rental charge ( including any extras and charges) for a maximum of 3 rental days. Cancellations can be made online or in writing and must be addressedto:

Write Ajar Address here

 

No-show
In the event that the booked vehicle is not collected or not collected at the agreed time the rental charge already paid shall be withheld in full.

Protection conditions

Third Party Insurance (TI)

Protection coverage for the vehicle includes Third Party Liability with a maximum cover of 500,000.00 USD for personal injuries and material damages. Maximum cover for personal injuries is 500,000.00 USD per injured person.

Excluded from the protection is the use of the vehicle for the transport of dangerous goods. All protection as part of the rental contract will become void, in particular, if an unauthorized driver has used the vehicle or if the driver of the vehicle does not possess the required driver’s license at the time of the event giving rise to claim.

Personal Accident Protection (PAP)

By taking out personal accident protection can also be extended to cover the consequences of an accident.

By taking out PAP the limit of liability is: 10,000.00 USD

Tyre and Windscreen Coverage (TG)

The tire and glass coverage provides protection for damages on tires, windscreen, side windows and the rear window with a deductible of USD 0.00.

If the protection is not accepted, the customer will be held liable for the full extent of the damage.

Roadside protection

The roadside protection is an extended breakdown protection during the rental and protects you at home and abroad against high service and repair costs for the following incidents caused by you: key locked in vehicle, breaking caused by lack of fuel, assistance with starting necessitated by flat battery, loss of key and vehicle stuck.

All services may only be ordered by a direct claim with Ajar ren t a car 24-hour Roadside Assistance. They shall also determine the type and extent of service required to ensure the renter stays mobile. If any damage to the rental vehicle occurs which is not covered by Ajar ren t a car within the scope of the Roadside Protection, the renter is liable for such damage.

Cross Border Rentals & Territorial Restrictions

Cross Border Rentals are not allowed.

In case of offence against Cross Border & Territorial Restrictions all protections lose their validity.

Extras

Accessories are bookable without obligation and subject to availability.

One-Way Rentals

One-way rentals within Ajar ren t a car locations in Lebanon are allowed under conditions depending on tarif.

International One-Way Rentals are not allowed.

Navigation system

Navigation systems are available subject to a fee.

Additional Driver

A charge is levied for the additional driver, whose details are noted in the lease only if the additional driver presents a valid driver’s license.

Baby and child seats

Baby seats and child seats are available subject to a fee.

Vehicle refueling

All vehicles are supplied with a full tank of fuel and should be refilled prior to return to Ajar ren t a car, otherwise the current prices per litre of petrol or diesel will be charged in addition to a refuelling fee.

If desired, the vehicle will be refuled according to currently available conditions after returning it to the station.

Delivery & Collection

Delivery/Collection Service is on request. Please contact the local rental station.

Within city limits of Beirut and at the Beirut Airport a Delivery/Collection Service charge applies.
Outside city limits Delivery/Collection Service is on request. Please contact the local rental station.

This service is available on request for an additional commitment fee outside opening times at selected locations.

Wi-Fi

Wi-Fi is available subject to a fee.

Driver Service

By choosing the driver service a Ajar ren t a car driver will be supplied for 10 consecutive hours per day in the business hours. Additional hours and services outside business hours are available at the local branch. The customer remains liable for the condition of the vehicle except when the vehicle is physically moved by the Ajar ren t a car driver.

In the event that Personal Accident Protection (PAP) is not included in the price, it is mandatory to book it.

Driver services are available within respective city limits and any trip outside the city limits will need to be coordinated with the Ajar ren t a car location in advance. Additional charges for leaving the citylimits may arise and will be charged extra locally. Please contact the local branch for more information.

Other Fees and Taxes

Premium Location Fee

A premium location fee occurs for rentals at airport and train stations.

Out Of Hours

Out of opening hours service is available at selected stations. In this case, an additional charge applies for the provision of the service.

Registration Fee/Road Tax

A Road Tax occurs.

All rates include tax/VAT (if incurred).
For corporate customers with individual agreements alternative prices and regulations can apply.